Loading... Please wait...

Shipping & Returns

Powerful Products Shipping Policy

PowerfulProducts.com strives to keep adequate stock of the products we sell. Some larger components are special order or may be drop shipped from the manufacturer other orders of large quantities may also take additional time.

Order Acceptance

We reserve the right, at our sole discretion, to cancel or refuse any order for any reason at any stage of the online ordering process, including after an order has been submitted and whether or not the order has been confirmed. Some situations that may result in cancellation include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will attempt to contact you if all or any portion of your order is cancelled, or if additional information is required to accept your order.

Free Shipping

Free shipping, when offered, only includes the lower 48 states of the United States. It does not include Alaska, Hawaii, or foreign countries. Free shipping cannot be combined with any other offer or discount.

Fast Shipping

Orders received before 2:00pm (MST) are usually processed the same day they are received and shipped next business day. Under certain conditions, orders may be delayed due to manufacturer out of stock conditions or large quantity orders.  We do not ship on weekends (Saturday & Sunday) or holidays. If an order is placed on a weekend or holiday, we will usually ship it the following business day. All packages leaving Powerful Products are insured. Contact us if you have any questions.

UPS is our primary shipper, but we do have other options.

Sample Time-in-Transit Calculation

Below is a sample of how to calculate how long it will take a package shipped to from Powerful Products to North Carolina. Remember, UPS does not count weekends and holidays.

  1. Package ordered Tuesday morning
  2. Processed Tuesday and given to UPS Tuesday afternoon
  3. Ground (4 days) - Arrives following Monday (Wed, Thur, Fri, Mon)
  4. 2 Day (2 days) - Arrives Thursday (Wed, Thur)
  5. Next Day (1 day) - Arrives Wednesday

Powerful Products Return Policy

Please read this policy so you understand the terms under which products purchased from Powerful Signal may be returned for a refund. In this policy, “Product Return” is when product is purchased and the buyer wishes to return the product for a refund to their credit card; “Product Warranty” is when product is purchased and the buyer wishes to return the product for an exchange due to shipping damage or product failure. All products we ship are insured against shipping damage, and will be replaced if they arrive in a damaged condition. Defective items are replaced or repaired based upon the manufacturer’s warranty.

Return Period

Products have a 30-day return period from date of original purchase unless otherwise specified. Call Powerful Signal within 30 days if you wish to return any product ordered from us.

Some specialty or special order products such as lithium-ion (Li-onbatteries and custom-configured building systems are specified as non-returnable and may not be returned for refund. 

Return Policy Procedure

  1. Telephone Powerful Signal (866-912-3444) immediately if the product was damaged in shipping or if there are product performance issues. Most problems can be diagnosed and resolved over the phone with our technical support staff.
  2. RMA number must be issued (Return Merchandise Authorization) from Powerful Signal for any product being returned. This RMA number is used by Powerful Signal to track the return process and needs to be written clearly on the outside of the shipping box. Do not email a request for RMA number; call toll free 866-912-3444 or direct 435-634-6800. Packages received without a valid RMA number, or improperly shipped items such as Li-on batteries or any hazardous materials will be refused and no refund will be issued.
  3. Product MUST be in perfect condition. No refunds will be issued for damaged or scratched products.
    1. The product must be in original (new) condition, with no scratches, scrapes, dents, marks, etc.
    2. The product must not have been mounted. Mounted products (such as antennas, coax, taps and splitters) are non-returnable. The mounting process scratches the product and mounting hardware. Do not mount any product until you have connected and tested the system (a soft-install).
  4. Return with all components. Don’t forget power supplies, mounting hardware, cables, connectors, documents, etc. Any component(s) not returned will be charged at full price.
  5. Pack the return product properly. A great deal of damage may occur when items are not packed properly for shipment. Loose items will shift in the box and cause damage. Do not use product packaging as a shipping container; use a strong shipping box and pack all items securely. Items damaged during shipment are non-returnable.
  6. Shipping charges. All shipping and insurance charges are the responsibility of the customer and will not be refunded. A traceable shipping method should be used such as UPS, FedEx, etc. We are not responsible for items lost during shipment.

Restock Fee

Powerful Signal charges a 10% restock fee for returned items that comply with our return policy. Shipping charges are not refunded.
Restock fees are calculated by taking product price, less missing items (charged at full price), less mounted, scratched and damaged items (charged at full price) and multiplying the result by 0.10.

Building Systems

Please note that building systems contain many components (coax, antennas, etc.). Only non-mounted product may be returned in perfect condition. Antennas, coax and splitters that have been mounted and/or scratched may not be returned for refund. Please do as much testing as possible before mounting equipment.

Do not mount amplifiers or amplifier boxes until everything is tested and checked out. Lay these items on a table or floor during the testing process.

Questions

If you have any questions, contact Powerful Signal at 435-634-6800.

Sign up for our newsletter

View Cart Go To Checkout