PowerfulProducts.com strives to keep adequate stock of the products we sell. Some larger components are special order or may be drop shipped from the manufacturer other orders of large quantities may also take additional time.
We reserve the right, at our sole discretion, to cancel or refuse any order for any reason at any stage of the online ordering process, including after an order has been submitted and whether or not the order has been confirmed. Some situations that may result in cancellation include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will attempt to contact you if all or any portion of your order is cancelled, or if additional information is required to accept your order.
Free shipping, when offered, only includes the lower 48 states of the United States. It does not include Alaska, Hawaii, or foreign countries. Free shipping cannot be combined with any other offer or discount.
Orders received before 2:00pm (MST) are usually processed the same day they are received and shipped next business day. Under certain conditions, orders may be delayed due to manufacturer out of stock conditions or large quantity orders. We do not ship on weekends (Saturday & Sunday) or holidays. If an order is placed on a weekend or holiday, we will usually ship it the following business day. All packages leaving Powerful Products are insured. Contact us if you have any questions.
UPS is our primary shipper, but we do have other options.
Below is a sample of how to calculate how long it will take a package shipped to from Powerful Products to North Carolina. Remember, UPS does not count weekends and holidays.
Please read this policy so you understand the terms under which products purchased from Powerful Signal may be returned for a refund. In this policy, “Product Return” is when product is purchased and the buyer wishes to return the product for a refund to their credit card; “Product Warranty” is when product is purchased and the buyer wishes to return the product for an exchange due to shipping damage or product failure. All products we ship are insured against shipping damage, and will be replaced if they arrive in a damaged condition. Defective items are replaced or repaired based upon the manufacturer’s warranty.
Products have a 30-day return period from date of original purchase unless otherwise specified. Call Powerful Signal within 30 days if you wish to return any product ordered from us.
Some specialty or special order products such as lithium-ion (Li-on) batteries and custom-configured building systems are specified as non-returnable and may not be returned for refund.
Powerful Signal charges a 10% restock fee for returned items that comply with our return policy. Shipping charges are not refunded.
Restock fees are calculated by taking product price, less missing items (charged at full price), less mounted, scratched and damaged items (charged at full price) and multiplying the result by 0.10.
Please note that building systems contain many components (coax, antennas, etc.). Only non-mounted product may be returned in perfect condition. Antennas, coax and splitters that have been mounted and/or scratched may not be returned for refund. Please do as much testing as possible before mounting equipment.
Do not mount amplifiers or amplifier boxes until everything is tested and checked out. Lay these items on a table or floor during the testing process.
If you have any questions, contact Powerful Signal at 435-634-6800.